Guest post from: Natalie Walter
Since when did all customer service move online? Everyone from my internet service provider to my phone company is offering en email or chat customer service option now. Most of the time it’s really convenient because I don’t have to stay on the phone forever waiting for a customer service representative to become available. It’s nice to send an email and get a response letting you know how to fix the problem. Part of me is still having a hard time getting used to it. The other day my cable TV service went out, and it was late at night. The only way I could get customer service was online. I had to chat online with someone who was giving me instructions on how to reset my cable box. It was really frustrating because when we were troubleshooting I had to keep on going back and forth from my computer to my TV. If we were talking on the phone, I would have been able to do everything at once and it would’ve taken less time. I guess I’m just going to have to get used to this new phenomenon.